Terms of service

OVERVIEW

This website is operated by Coffee World (UK) Ltd ("we", "us", "our"). We offer this website, including all information, tools and services available from this site (the “Services”), to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

By visiting our site and/or purchasing something from us, you engage in our Services and agree to be bound by these Terms.

1. USE OF OUR SERVICES

You must be at least 18 years old or using the site under supervision of a parent or guardian.

You agree not to use our website for any unlawful or unauthorised purpose.

2. PRODUCTS & SERVICES

We make every effort to display products accurately. However:

  • Colours and appearance may vary depending on your device
  • Product descriptions may change without notice

We reserve the right to:

  • Limit quantities
  • Refuse or cancel orders
  • Discontinue products

3. ORDERS

All orders are subject to acceptance.

We may refuse or cancel orders at our discretion, including where:

  • Payment cannot be authorised
  • There is a pricing or product error
  • Fraud is suspected

Your statutory rights are not affected.

4. PRICES & PAYMENT

All prices are in GBP and include VAT (where applicable), unless stated otherwise.

Delivery costs are shown at checkout.

You agree to provide accurate billing and payment information.

5. DELIVERY

Delivery times are estimates and not guaranteed.

We are not liable for delays caused by:

  • Couriers
  • Customs
  • Events outside our control

Risk passes to you upon delivery.

6. RETURNS & REFUNDS

Please refer to our Returns Policy.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

7. INTELLECTUAL PROPERTY

All content on this site (text, images, branding, design) is owned by or licensed to Coffee World (UK) Ltd.

You may not reproduce or use content without permission.

8. THIRD-PARTY SERVICES

We may provide access to third-party tools or links. We are not responsible for their content or operation.

9. SHOPIFY RELATIONSHIP

Our store is powered by Shopify, but all transactions are between you and Coffee World (UK) Ltd.

Shopify is not responsible for any issues arising from purchases.

10. LIABILITY

To the extent permitted by law, we exclude liability for:

  • Loss of profits, revenue, or business
  • Indirect or consequential loss

Nothing excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights you have under UK law

11. DISCLAIMER

Products and services are provided "as is" and "as available".

We do not guarantee uninterrupted or error-free service.

12. TERMINATION

We may suspend or terminate access to our Services if these Terms are breached.

13. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

14. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site constitutes acceptance.

15. CONTACT

Coffee World (UK) Ltd
135 Cambridge Road
Milton, Cambridge
CB24 6AT
United Kingdom

Email: retail@coffeeworld.co.uk
Company No: 08879208
VAT No: GB 1800 113 62